Starting Aug 25, 2025 10:00 AM EDT all video viewing events are processed and are available on Video Analytics reports.
There are unprocessed video viewing events that occurred between Aug 23, 08:30 PM EDT and Aug 25, 10:00 AM EDT. We are actively working on processing them. Once we have processed them they will be available under Video Analytics reports.
Posted Aug 25, 2025 - 15:20 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Aug 25, 2025 - 15:11 EDT
Update
At 11:52 PM Aug 24, 2025 we have recovered from Viewer count lag for Live events. Viewer count on Live events should be showing correct values now. Non-Live Video Analytics is still experiencing delay in data freshness and we are actively working on it.
Posted Aug 25, 2025 - 06:47 EDT
Update
Viewer count on Live Events is impacted. We have identified the underlying issue and are actively addressing it.