Issue with Vimeo on Demand analytics (subscriptions) and billing.

Incident Report for Vimeo

Monitoring

Promotions - Single promo codes and batch promo codes are now functional, though we are aware that some users may still be experiencing issues. We are continuing to monitor the situation closely to ensure full stability for all sellers. We are also progressing on VIP access codes.

Analytics - Active subscriber counts are now visible. We are actively investigating additional issues with subscriber analytics.

Posted May 02, 2025 - 04:55 EDT

Update

We are continuing to investigate this issue. Single promo codes are now working. We are actively working on batch promo codes and VIP access codes.

Posted Apr 16, 2025 - 09:51 EDT

Investigating

We are currently investigating the issue.

Posted Apr 03, 2025 - 14:31 EDT

This incident affects: Billing and VOD Analytics.